The EDS Service Excellence Client Dashboard

Business Intelligence Dashboard Topic of the Day: Service Desk (Help Desk) Dashboards

When one thinks of a typical service desk dashboard or helpdesk dashboard, one imagines a helpdesk manager poring over the service level metrics. Yes, it’s true that most service level dashboards are used by the people providing the service. But what about exposing dashboard metrics to those USING the service?

IT services giant, EDS, offers transparency to their client base by publishing a weekly service quality number. It serves as both a Quality of Service metrics as well as a great marketing tool. They survey executives at their 900 clients. As explained at http://www.eds.com/services/excellence/, “We use this Web-enabled, real-time information system to ensure that the quality of services we deliver to 900 clients is known at all times – even at the highest levels of the corporation. Our stoplight, red-yellow-green scoring is simple to understand and consistently used across the globe. By using a private, customized view of the dashboard – the Service Excellence Client Dashboard – clients can check on their status and provide real-time feedback to EDS support teams directly from their desktops. Plus, they can initiate a survey process whenever they wish and invite any participants they feel deserve a vote on EDS’ performance rating.”

Service Excellence Client Dashboard 

For more information on service desk dashboards presented in a novel, attention-getting manner, see Klipfolio.com.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

A Project Manager Dashboard

Posted on http://www.autotask.com/solutions/for_internal_service_organizations.htm is this project management dashboard. From the site: “It’s your single access point to manage people, projects time and costs.Account information, project schedules, status & assignments, service desk tickets, time & expenses and performance against budget — all rolled up on your personal dashboard.”

Note the red/green/yellow workload report.

Project manager dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

CPK Dashboard – Manufacturing Quality, Six Sigma and the Process Capability Index

Tags: CPK Process Capability Index. You Six Sigma blackbelts out there know all about the KPIs associated with manufacturing quality process improvement, but the rest of us need the pretty pictures to see what you mean. What better way to learn than off of a series of enterprise dashboards? Here are some screenshots of Manufacturing Dashboards that focus on part quality metrics such CPK (Process Capability Index). The dashboards are from a demo that you can try out from satit.com.

This first screenshot shows the monitoring of the CPK and CP index numbers:

CPK CP Quality Monitoring

Basically, here is a quick definition of CP and CPK:

Cp = Process Capability. A simple and straightforward indicator of process capability.
Cpk = Process Capability Index. Adjustment of Cp for the effect of non-centered distribution.

This from isixsigma.com:

“If you hunt or shoot targets with bow, darts, or gun, try this analogy. If your shots are falling in the same spot forming a good group this is a high cP, and when the sighting is adjusted so this tight group of shots is landing on the bullseye, you now have a high cpK.”

Here is an enterprise dashboard screenshot showing plantwide quality monitoring:

Plantwide Quality

If you drill down on the red alert indicator shown for Line 3, you see this:

Manufacturing Quality Dashboard

Drilling down gives you the equipment statistics summary:

Equipement Status Summary Dashboard

Another section of the Dashboard allows you to monitor many plants at once with this multi-facility view:

Multi-facility Dashboard

The following KPIs are available for each plant. They fall into the areas of Production, Financial ROI, Supplier/Customer and Quality Metrics.

Quality Metrics Dashboard

Drilling down into a particular part gives you this detail page screenshot:

CPK Details Dashboard

Tags: Six Sigma Dashboard, CPK Dashboard, Process Capability Index

Homework: Sig Sigma and the pursuit of quality is an arcane science of mythic porportions. Start your study with this six sigma for dummies list.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books on business dashboards.

PS: If you find yourself part of an enterprise dashboard effort, you must study Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.

Dashboards for Monitoring Elections

Update: Let’s fast-forward a couple of years to Election Day 2008. Obama vs. McCain. Mashup dashboards are all the rage and here’s a look at an election results map from Google:

As a nod to Election Day, I’ll start a dialog about using digital dashboards to track election-related matters. We’ve all seen the extension of business dashboards to encompass other subjects, but political statistics seem particularly well suited for dashboard-style presentation. Here is a dashboard dedicated to tracking the Tennessee Senate Race. You can view it at http://senate.tnpoliticsblog.com/.

Senate Race Dashboard

Homework: If you see any dashboards tracking today’s voting results, please click on this post’s headline, find the comments link at the bottom and please post the URL. Thanks. The Dashboard Spy.

The NASDAQ MarketSite Dashboard – It’s giant!

Update regarding this enterprise dashboard: It’s been over a year and a half since I posted about the amazing NASDAQ MarketSite dashboard. Well, it took a while and quite a bit of doing, but I finally got to see it in person. The Dashboard Spy is nothing if not persistent! Here is the link to my live viewing of this really big dashboard.

DM Review published an article a while back called ”Dashboard Design: Why Design is Important” at http://www.dmreview.com/editorial/dmreview/print_action.cfm?articleId=1011285. They featured the giant dashboard at NASDAQ. As they explained: “Consider NASDAQ’s unique situation. The exchange needed to communicate to the average investor what was happening in the stock market each and every day. However, as NASDAQ is a purely electronic stock exchange, there was no physical trading floor to take a television camera and no one to interview. The solution was ingenious: NASDAQ created MarketSite at Times Square in New York City, which provides a 6×20 video wall with real-time graphic displays on the current state of the market. The result: networks such as CNN and CNBC, now broadcast more than 150 stories each day from this location.

Would NASDAQ have been as successful using standard bar charts? NASDAQ’s unique, clear graphics are critical for a broad audience to quickly assess the market information, thereby successfully communicating information to business professionals and consumers, and adds value to both the networks and NASDAQ’s brand.”

Giant Dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

Great book on implementing dashboards

The best book out right now on implementing dashboards is definitely Enterprise Dashboards: Design and Best Practices for IT . Right now, it’s the only book out there dealing with issues of implementing dashboards.

As the author, Shadan Malik, states: “As of the writing of this book (2005), I have found no book on the subject of enterprise dashboards. The only available insight into the world of dashboards at this time is confined to the manuals of the software.”

He goes on to state the 3 goals of the book:

1) To serve as a reference and best practices guide to business leaders considering dashboards for their information needs

2) To serve as an implementation handbook for IT managers, analysts, and consultants delegated with the task of implementing dashboards.

3) To shed light on the popular topic of dashboards for teachers and students of information systems and management.

The book is divided into 4 parts: 1) Dashboard execution, 2) Dashboard types, 3) Dashboard software assessment, and 4) Case studies.

It’s a must read for anyone interested in dashboards. Use the link to get a great price (substantial discount) from Amazon: Enterprise Dashboards: Design and Best Practices for IT

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please leave a comment or send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

World’s Easiest Dashboard?

Here at The Dashboard Spy, we’ve been keenly tracking the increasing adoption by business intelligence applications, dashboards, and database reporting tools of RIA (Rich Internet Application) technologies. The promise of RIA to provide enriched user interaction and the concurrent trend towards usability and user-centric design bodes well for intuitive, easy-to-use interfaces for business applications in general and BI dashboards in particular.

We’ve featured business dashboards using exciting RIA-style technologies such as Flash, AJAX, Flex, Air, Silverlight, etc. and have seen that the technology by itself certainly does not guarantee a good user experience. It is the underlying information architecture, design and visualization approaches that make for a sensible, user-centric dashboard experience.

Today we look at a flash-based database and dashboarding technology that uniquely combines several elements of our Web 2.0 world. Think of a web-based database that is easy to use because it allows drag and drop, and other rich internet application features. On top of that, you find that the interface to the database is very dashboarder friendly with built-in status indicator lights, flags and conditionally formatted graphics. Now add to that the ability to share your database with the world. The flip side of that sharing of course is the ability to browse and consume interesting data sets shared by others. Roll all this together and you get a social database that may be a dashboarder’s dream.

The web-based, sharing aspect may remind you of the Google Apps spreadsheet application. It’s along similar lines in that it is a compelling, no-cost option for sharing data across the internet. But you may find the user experience and graphic design of blist more cutting-edge, but I’ll let you decide for yourself.

Blist bills itself as “the World’s Easiest Database” with the intent of “creating a new category of online social databases that combine an instantly intuitive and comprehensible user interface with a vibrant community of data, data templates, and people.”

Here’s a video about blist from the company that explains what blist is.

The world’s easiest database? Well, that’s certainly a lofty goal, so let’s look at some screenshots and try it out for ourselves.

Here is a screen capture of the out-of-the-box sample database. You can see some icons that come in handy for BI dashboarding such as conditional formatted bars, status flags, etc.

World's Easiest Dashboard - Blist

Here is a sample of the types of charting available. This is a screengrab of a bar chart:

Blist Database Bar Chart Graph

Here is a look at the Blist Activity Dashboard which serves as an interesting jump-off point when it comes to browsing available data shared by others. Think of the possibilities if you can keep tabs on the work of other BI dashboarders. Interesting idea in business intelligence collaboration.

Read More »

SAS Enterprise Dashboard Screenshots

Enterprise Dashboard vendor, SAS, scored a 4.1 in the 2005 Meta Group Enterprise Reporting and Dashboard Assessment that we’ve been detailed these past few posts. The 4.1 score ties SAS with Microsoft, and put them in a tie for fifth place. See the original post, Meta Group Rating of Vendors for Enterprise Reporting and Enterprise Dashboards, for the source study download.

In the study, Meta had this to say about SAS:

SAS WebReportStudio (Part of BI Server Version 9.1 Product)

SAS WebReportStudio is an effective enterprise reporting and dashboard product that is delivered as part of the BI Server product. WebReportStudio is not sold as a separate product. With the release of SAS 9, WebReportStudio has improved. In addition to very strong data connectivity, SAS can embed and reuse analytical stored processes.

Strengths

• Best-in-class connectivity with out-of-the-box support for more than 70 data sources
• WYSIWYG report design environment that renders real data in design mode
• Strong support of multiple languages and international requirements
• Good support of Excel with add-in component

Limitations

• Low presence and scalability and performance scores due to WebReportStudio being a relatively new product
• No support for cascading parameters, though scheduled to be addressed during 2005
• No support of content caching, though this is expected to be supported during 2005
• Pricing limited to per CPU and enterprise options and is based on a subscription model

Before we look at a sampling of some SAS dashboards, let me point out the great resource that SAS has in Dr. Robert Allison. He’s produced some wonderful, award-winning enterprise dashboards using SAS technology. Also, he has been willing to share SAS code, for example, here’s how to emulate Excel-style graphs using SAS as we see in this screenshot:

SAS code to generate excel graphs

Here are some enterprise dashboards done using SAS. Feel free to submit more and I’ll update this post to include them:

SAS webreportstudio

SAS sales dashboard graph

The Dashboard Spy Business Intelligence Dashboards Blog

PS. Companies that value the importance of KPI reports and metrics but don’t have business intelligence dashboard expertise on their staff can go the route of using an embedded dashboard for their enterprise business intelligence applications.

iDashboards Natural Wonders of the World Dashboard

User adoption of dashboards within an enterprise rely upon successful promotion of the dashboard. Simply adopting a “Build it and they will come” approach is not sufficient to guarantee adoption by business users. Creating a buzz is definitely necessary. Promotion via news releases can work very well.

Here is an example of how iDashboards uses a news release to publicize an enterprise dashboard example called the Natural Wonders of the World Dashboard.

First take a look at the screenshot and then use the link below the image to visit the dashboard.

Link to live iDashboards example: http://live.idashboards.com/wondersoftheworld/?guestuser=natural

And here is the press release used to promote the dashboard:

iDashboards Reveals the Natural Wonders of the World Dashboard

Troy, MI – April 24, 2012 – iDashboards, the leader in Business Intelligence (BI) dashboard software, recently announced the release of the Natural Wonders of the World Dashboard. This addition to the diverse dashboard examples featured on the company’s website highlights the world’s most spectacular natural landscapes.

The creation of this dashboard was based upon the overwhelming success of the companies Man-Made Wonders of the World Dashboard, released in October of 2011. The dashboard received a record number of views, and helped expand the depth of dashboard design. iDashboards’ Natural Wonders of the World dashboard includes breath-taking imagery, majestic sceneries, interesting facts and interactive navigation.

The Wonders of the World dashboards reach beyond the bounds of normal statistical BI dashboards, embracing a more visually-appealing approach. Users can now explore the chilling summit of Mount Everest, the depths of the Red Sea, the lush Amazon Rainforests and many more beautiful landscapes through iDashboards’ interactive intelligence and presentation charts.

Experience these wonders for yourself at http://live.idashboards.com/wondersoftheworld/?guestuser=natural. Visitors are welcome to share the dashboard as well, hosting a link on blogs, websites or social media profiles.

“We are able to apply ViFrame and Gallery Chart capabilities, features exclusive to iDashboards, in order to raise the bar in terms of the end-user experience, and dashboard interactivity”, said Shadan Malik, CEO of iDashboards. “The creation and design of our specialty dashboard collection highlights the newest possibilities with user-dashboard interaction – beyond the realm of displaying charts and tabular data.”

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About iDashboards

Through its award-winning engineering and patented technology, iDashboards helps companies leverage information assets through visually rich, real-time and personalized business intelligence dashboards to analyze, track, and drilldown through a wealth of information. iDashboards’ global customer base consists of organizations ranging from large, Fortune 500 companies to small and medium-sized businesses, all of which are making quicker, and better, decisions with the help of iDashboards. Applications include: executive dashboards, business dashboards and excel dashboards. The company is privately held and headquartered in Troy, Michigan. To find out more about iDashboards’ solutions, please call 248-528-7160 or visit www.iDashboards.com.
PR Contact
Amanda Vogl
iDashboards
248-528-7160

Sales Executive Dashboard – Screenshots of KPI, Sales Results, Activities, Opportunities, Contacts

Sales people and teams love enterprise dashboards for tracking sales performance, pipeline and activities. Here are some sales executive dashboard screenshots from http://www.toplineresults.com/dash.htm. This series of dashboards start with a sales executive's personal dashboard and then shows sales pipeline and sales activities.

Sales executive dashboard 

Enterprise Dashboard

Dashboard Screenshot

Business Dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of an enterprise dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

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