Simple QA Testing Dashboard

Enteprise Dashboard projects sometime tend towards the complex end of the design spectrum in terms of the numbers of features and bells/whistles in the user interface. It’s good to take a step back now and then to take a look at what users really need to see in their dashboards. I found this great pdf on a low tech QA testing dashboard that brings us back to basics in how a performance dashboard is used.

Take a look at this simple dashboard:

An Ultra Simple QA Testing Dashboard

Hey, Dashboard Spy fans, here’s a surprise for you:

Customer Metric Enterprise Dashboard – Tracking fashion business KPIs

When they say that “the customer is always right”, they really mean ”the customer dashboard tells all through the customer behavior metrics”. Mining data gathered from customer transactions is a high value activity, especially when leveraging dashboard technology. Let’s take a look at a customer kpi tracking dashboard from a clothing retailer.

Thanks goes to the Dashboard Spy who shared this enterprise dashboard meant to monitor customer metrics for a fashion business. The underlying product used is by pilotsoftware.com and it’s a role-based, multiple data source enterprise dashboard. Note the view is chosen via the dropdown selector. It is showing “Customer Dashboard”, hence the appearance of the Key Customer Metrics, Trend on Returns, Top Products by Returns, and Top Stores by Returning Customers portlets. The Key Customer Metrics include: Number of Customers, Number of Repeat Customers, Advertising Effectiveness, Loyalty Rates, Revenue per Customer, Gross Margin, and Returns per Customer.

Customer Metrics Enterprise Dashboard

Homework: Need to brush up on fashion/apparel/clothing retail management metrics? Start with these books on clothing retail management.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a digital dashboard, balanced scorecard, or any business intelligence graphic to share, send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s books on enterprise dashboards. His current favorite is Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing executive dashboards.

Star Trek Infographic

Although this is being called an infographic, this is really just a nicely designed timeline. But if you’re a Trekkie like me, what’s not to like? This Star Trek timeline shows the evolution of the Star Trek franchise.

The Timeline of Star Trek History


Stay tuned for more posts about infographics and other visual displays of quantitative data.

Hubert Lee
The Dashboard Spy http://dashboardspy.com

A Six Sigma Dashboard Screenshot – Project Status, DMAIC Gates, Tags, Metrics

From an article entitled "Six Sigma: Driving Manufacturing Quality to the Next Level", we have the following six sigma project scorecard screenshots. For those who need a primer, Six Sigma is a management technique for quality optimization. From wiki:

Six Sigma has now grown beyond defect control. It can be defined as a methodology to manage process variations that cause defects, defined as unacceptable deviation from the mean or target; and to systematically work towards managing variation to eliminate those defects. The objective of Six Sigma is to deliver world-class performance, reliability, and value to the end customer. Six Sigma has two key methodologies – DMAIC and DMADV. DMAIC is used to improve an existing business process. DMADV is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

DMAIC - Basic methodology consists of the following five phases:

  • Define formally define the process improvement goals that are consistent with customer demands and enterprise strategy.
  • Measure to define baseline measurements on current process for future comparison. Map and measure process in question and collect required process data.
  • Analyze to verify relationship and causality of factors. What is the relationship? Are there other factors that have not been considered?
  • Improve optimize the process based upon the analysis using techniques like Design of Experiments.
  • Control setup pilot runs to establish process capability, transition to production and thereafter continuously measure the process and institute control mechanisms to ensure that variances are corrected before they result in defects.

DMADV – Basic methodology consists of the following five phases:

  • Define formally define the goals of the design activity that are consistent with customer demands and enterprise strategy.
  • Measure identify CTQs, product capabilities, production process capability, risk assessment, etc.
  • Analyze develop and design alternatives, create high-level design and evaluate design capability to select the best design.
  • Design develop detail design, optimize design, and plan for design verification. This phase may require simulations.
  • Verify verify design, setup pilot runs, implement production process and handover to process owners. This phase may also require simulations.

The first enterprise dashboard screenshot shows several DMAIC projects being monitored. There are red/green/yellow status indications as well as progress markers (which six sigma "gate" has been passed).

Project Dashboard

This next dashboard screenshot shows the details of a particular six sigma project. In this case, it's a DMAIC project. You can see the project description, the DMAIC gates (in a collapse/expand tree), tags and project metrics:

enterprise dashboard screenshot

Homework: Six sigma dashboarding is a whole discipline in itself. Learn more about this discipline with these six sigma books.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

Excel dashboard before and after advice from Edward Tufte

Another excellent tidbit from exceluser.com is this excel dashboard. Edward Tufte, noted guru of information presentation, expressed the opinion that the first report below had too much color. The second dashboard is the result of the change.

Scorecard 

Minimalist approach to dashboards 

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

The EDS Service Excellence Client Dashboard

Business Intelligence Dashboard Topic of the Day: Service Desk (Help Desk) Dashboards

When one thinks of a typical service desk dashboard or helpdesk dashboard, one imagines a helpdesk manager poring over the service level metrics. Yes, it’s true that most service level dashboards are used by the people providing the service. But what about exposing dashboard metrics to those USING the service?

IT services giant, EDS, offers transparency to their client base by publishing a weekly service quality number. It serves as both a Quality of Service metrics as well as a great marketing tool. They survey executives at their 900 clients. As explained at http://www.eds.com/services/excellence/, “We use this Web-enabled, real-time information system to ensure that the quality of services we deliver to 900 clients is known at all times – even at the highest levels of the corporation. Our stoplight, red-yellow-green scoring is simple to understand and consistently used across the globe. By using a private, customized view of the dashboard – the Service Excellence Client Dashboard – clients can check on their status and provide real-time feedback to EDS support teams directly from their desktops. Plus, they can initiate a survey process whenever they wish and invite any participants they feel deserve a vote on EDS’ performance rating.”

Service Excellence Client Dashboard 

For more information on service desk dashboards presented in a novel, attention-getting manner, see Klipfolio.com.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

CPK Dashboard – Manufacturing Quality, Six Sigma and the Process Capability Index

Tags: CPK Process Capability Index. You Six Sigma blackbelts out there know all about the KPIs associated with manufacturing quality process improvement, but the rest of us need the pretty pictures to see what you mean. What better way to learn than off of a series of enterprise dashboards? Here are some screenshots of Manufacturing Dashboards that focus on part quality metrics such CPK (Process Capability Index). The dashboards are from a demo that you can try out from satit.com.

This first screenshot shows the monitoring of the CPK and CP index numbers:

CPK CP Quality Monitoring

Basically, here is a quick definition of CP and CPK:

Cp = Process Capability. A simple and straightforward indicator of process capability.
Cpk = Process Capability Index. Adjustment of Cp for the effect of non-centered distribution.

This from isixsigma.com:

“If you hunt or shoot targets with bow, darts, or gun, try this analogy. If your shots are falling in the same spot forming a good group this is a high cP, and when the sighting is adjusted so this tight group of shots is landing on the bullseye, you now have a high cpK.”

Here is an enterprise dashboard screenshot showing plantwide quality monitoring:

Plantwide Quality

If you drill down on the red alert indicator shown for Line 3, you see this:

Manufacturing Quality Dashboard

Drilling down gives you the equipment statistics summary:

Equipement Status Summary Dashboard

Another section of the Dashboard allows you to monitor many plants at once with this multi-facility view:

Multi-facility Dashboard

The following KPIs are available for each plant. They fall into the areas of Production, Financial ROI, Supplier/Customer and Quality Metrics.

Quality Metrics Dashboard

Drilling down into a particular part gives you this detail page screenshot:

CPK Details Dashboard

Tags: Six Sigma Dashboard, CPK Dashboard, Process Capability Index

Homework: Sig Sigma and the pursuit of quality is an arcane science of mythic porportions. Start your study with this six sigma for dummies list.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books on business dashboards.

PS: If you find yourself part of an enterprise dashboard effort, you must study Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.

The NASDAQ MarketSite Dashboard – It’s giant!

Update regarding this enterprise dashboard: It’s been over a year and a half since I posted about the amazing NASDAQ MarketSite dashboard. Well, it took a while and quite a bit of doing, but I finally got to see it in person. The Dashboard Spy is nothing if not persistent! Here is the link to my live viewing of this really big dashboard.

DM Review published an article a while back called ”Dashboard Design: Why Design is Important” at http://www.dmreview.com/editorial/dmreview/print_action.cfm?articleId=1011285. They featured the giant dashboard at NASDAQ. As they explained: “Consider NASDAQ’s unique situation. The exchange needed to communicate to the average investor what was happening in the stock market each and every day. However, as NASDAQ is a purely electronic stock exchange, there was no physical trading floor to take a television camera and no one to interview. The solution was ingenious: NASDAQ created MarketSite at Times Square in New York City, which provides a 6×20 video wall with real-time graphic displays on the current state of the market. The result: networks such as CNN and CNBC, now broadcast more than 150 stories each day from this location.

Would NASDAQ have been as successful using standard bar charts? NASDAQ’s unique, clear graphics are critical for a broad audience to quickly assess the market information, thereby successfully communicating information to business professionals and consumers, and adds value to both the networks and NASDAQ’s brand.”

Giant Dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

Great book on implementing dashboards

The best book out right now on implementing dashboards is definitely Enterprise Dashboards: Design and Best Practices for IT . Right now, it’s the only book out there dealing with issues of implementing dashboards.

As the author, Shadan Malik, states: “As of the writing of this book (2005), I have found no book on the subject of enterprise dashboards. The only available insight into the world of dashboards at this time is confined to the manuals of the software.”

He goes on to state the 3 goals of the book:

1) To serve as a reference and best practices guide to business leaders considering dashboards for their information needs

2) To serve as an implementation handbook for IT managers, analysts, and consultants delegated with the task of implementing dashboards.

3) To shed light on the popular topic of dashboards for teachers and students of information systems and management.

The book is divided into 4 parts: 1) Dashboard execution, 2) Dashboard types, 3) Dashboard software assessment, and 4) Case studies.

It’s a must read for anyone interested in dashboards. Use the link to get a great price (substantial discount) from Amazon: Enterprise Dashboards: Design and Best Practices for IT

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please leave a comment or send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

Sales Executive Dashboard – Screenshots of KPI, Sales Results, Activities, Opportunities, Contacts

Sales people and teams love enterprise dashboards for tracking sales performance, pipeline and activities. Here are some sales executive dashboard screenshots from http://www.toplineresults.com/dash.htm. This series of dashboards start with a sales executive's personal dashboard and then shows sales pipeline and sales activities.

Sales executive dashboard 

Enterprise Dashboard

Dashboard Screenshot

Business Dashboard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of an enterprise dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

You might also likeclose